Mural is the visual work platform that’s your home base for planning, meeting, and working, all in one.

Get the best ideas from the whole team
Tap into the diverse experience in your org through inclusive communication – and keep it all in one place. Every team member will be tuned in and doing their best work.

Work efficiently – across the table or across the globe
Get your distributed team aligned faster and make speedier decisions. Tackle any task or project from weekly meetings to strategic initiatives.

See the big picture of every project
Stop juggling disorganized input across teams. Instead, give everyone one place to share their ideas – and then let them see it all together in context.

Mural is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, Microsoft, GitLab, Steelcase, Thoughtworks, and Atlassian. With Mural, you’ll see faster progress, better ideas, happier teams, and more consistently excellent results.

The Business Analytics team sits within Mural’s Centralized Operations team, which also includes Information Technology and Business & Program Operations. Composed of skilled Data Analysts and Business Intelligence Analysts, the team works collaboratively with stakeholders from various departments to convert data into actionable insights that align with company goals and drive business growth. The team plays a pivotal role in furnishing Mural with crucial Business Health Reporting and metrics to measure our success.

YOUR MISSION

As a Staff Data Analyst, you will be responsible for measuring product and business performance, analyzing trends, and surfacing insights that support key decisions and actions primarily with our R&D and Product teams.

You will partner closely with Product teams as well as Sales & Marketing Leadership, Revenue Operations, and others to deliver meaningful insights, self-service reporting, and metric strategies that drive data-driven decision-making across the organization.

You will play a key role in making our product amazing for all users!

What You'll Do

• Work closely with our product teams in R&D to analyze customer journeys, product usage and pain points. Leverage insights from quantitative and qualitative research to help teams make informed decisions on product features, retention strategies, outreach campaigns and more.
• Create and monitor metrics used within a framework to evaluate product direction and make recommendations from data insights.
• Support ad-hoc requests from stakeholders to conduct exploratory analyses that help to deepen the understanding of metrics or trends. Conduct AB Testing and other experiments as needed.
• Prepare presentation materials and present findings, insights, and recommendations to Senior Leadership in Monthly Business Reviews.
• Proactively own and drive a handful of long-term change management initiatives each year. This will involve a mixture of project management skills, communication and presentation skills, strong collaboration across departments, and the initiative to push projects to completion
• Collaborate with other data and BI analysts within the Business Analytics team to collectively meet the needs of the business through analyses, reports, and dashboards.

What You'll Bring

• 6+ years of experience in a Data Analytics role supporting product analytics
• Proven experience leading the analysis of data from a variety of different sources (quantitative and qualitative), presenting the data in a clear and concise manner, and creating actionable insights
• A mastery of SQL, Tableau skills, and a working knowledge of pipeline tools like DBT and Airflow
• Good business acumen and strong communication skills, comfortable collaborating with and presenting to senior and executive leadership
• Strong problem-solving skills, comfortable navigating ambiguity to derive business requirements from stakeholder data requests; knowing the right questions to ask
• Autonomous, self-driven team-player able to thrive in ambiguity