Zocdoc is the leading healthcare marketplace that aims to help every patient find and book every type of care. Each month, millions of patients visit Zocdoc.com or use the Zocdoc app to find quality, in-network doctors, see their real-time availability, and instantly book appointments for in-person or virtual care. Zocdoc doesn't just make healthcare easier, it also accelerates patients' access to care with the typical appointment happening within 24 to 72 hours of booking.

While Zocdoc's mission is to give power to the patient, the company supports healthcare providers, too. Doctors across every state, specialty and segment — from solo practitioners to large hospitals and health systems — rely on Zocdoc to grow their practice, at every stage. With Zocdoc, they can reach new patients where they’re seeking care, save staff time with tools that integrate into their practice software, and delight their patients through great experiences that keep them coming back. Overall, Zocdoc delivers the seamless, modern healthcare experience patients deserve.

Your Impact on our Mission

We are seeking a Senior Product Analyst to join our Product Analytics team that is embedded in Zocdoc’s Product organization. As an experienced individual contributor on the Product Analytics team, you will have a chance to shape strategy for critical product areas through data and will guide product development with relevant insights based on analysis. You will be the subject matter expert on metrics and success measurement, experiment design, and visual storytelling via data. You are focused on impact, and have the skills to understand customers and promote growth. You should demonstrate curiosity, data fluency, and a collaborative work ethic.

Your role will be to take ownership of generating insights and recommendations to shape our product roadmap and go-to-market strategy. You will partner closely with Product, Engineering, Design, Marketing, UX Research, Sales and Business Operations to define, prioritize and execute initiatives that drive business growth.

You’ll enjoy this role if you are…

Inspired by the opportunity to positively impact the healthcare experience of millions of patients and providers
Passionate about working with analyzing and creating data sets
A product-driven analyst who likes to partner with multiple stakeholders
Excited to use technology to enhance the consumer experience
Motivated to go beyond the symptoms of a problem to understand the root causes
Your day to day is…

Providing actionable insights to help product managers understand trends, marketplace dynamics, and user behaviors
Identifying and quantitatively sizing feature opportunities based on user insights, to inform our overall Product strategy
Partnering with product managers to define common user paths and actions, and owning data instrumentation and architecture components
Owning experimentation and launching design including A/B testing setup, execution, and analysis. Informing Product partners through clear interpretation of results
Translating broad questions into plans for research and discovery, perform proactive data exploration, and communicate the results in a compelling way
Partnering with the Product team to understand key business health questions, and build a dashboard suite that will become the go-to resource for common themes and reduce time to insight
Becoming an expert in a specific product area, handle KPI reporting used to measure the health of the business and provide critical visibility of our data to Product Managers, Engineering and other business teams
Exploring data to find actionable insights and make product recommendations through funnels, cohort analyses, and long-term trend investigations

You’ll be successful in this role if you have…

A BA/BS degree in a quantitative discipline: computer science, statistics, applied mathematics, operations research, engineering, economics, etc.
3+ years of work experience in process execution, business intelligence, dashboarding, reporting, or data analysis
Fundamental understanding of predictive modeling and/or forecasting techniques
3+ years of experience with causal analytics and experimental design, implementation, and analysis (split tests, A/B tests, holdout tests, etc.)
3+ years of experience with manipulating large data sets using SQL
2+ years of experience with Tableau, Looker or comparable data visualization tools
A passion to get deep into the weeds with data and understand edge cases and how to best represent them
Experience building relationships with teammates, influencing decisions at a variety of levels and across multiple teams