It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Senior Data Analyst will ensure the 500+ person operations organization has the data and tools needed to meet internal and regulatory SLAs across all programs and workflows. They will become an expert in the operations workflows and the trade offs between keeping bodies of work in house vs. outsourcing, and will partner closely with compliance leadership to communicate forecasts, hiring needs, and employee allocation among the different workflows.

The Compliance Analytics team has built a capacity model, which uses historical and real-time data to predict the volume of compliance investigations that will be required for the next 12-15 months. The Senior Data Analyst will bring theory into practice, and own the operationalization of our capacity model. This entails:

• Working closely with operations managers to ensure that they are able maximize the efficiency of their team while meeting the ever-changing demand for compliance review
• Building a feedback loop between operations and the compliance analytics team to determine when updates are needed for the capacity model
• Providing feedback and assisting with improvement of the capacity model, keeping in mind the tradeoffs between precision and simplicity/explainability

The Senior Data Analyst will also own metrics & reporting for capacity model performance. This entails:

• Presenting reporting & trend analysis to the Block Chief Compliance officer on a monthly cadence. Use this forum to identify areas of opportunity and risk to the broader operations and leadership team, and implementing process improvement and targeted programs to address problem areas immediately
• Measure the impact of any workflow changes or proposals
• Develop and test methodologies to account for agent productivity trends from how long it takes to ramp to maximizing efficiency

You have:

• Experience: 4+ years working in data analytics, with prior workforce planning experience an advantage
• Expert spreadsheet skills
• Advanced SQL skills
• Experience with data visualization tools such as Tableau
• Traits: Strategic planning, problem-solving, analytical skills and the ability to balance multiple tasks simultaneously. Excellent interpersonal skills and integrity with a bias towards customer centricity
• Abilities: Strong intellectual curiosity, and the ability to work both independently and as a team to provide solutions to complex problems, advanced analytical skills, ability to create variance and what if analysis as needed
• School: 4-year college degree with a major in an analytical or technical field or equivalent combination of education and experience preferred