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Bill
is hiring
Senior Data Analyst, CX
About Our Company
BILL (NYSE: BILL) is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. BILL is headquartered in San Jose, California. For more information, visit bill.com.
Job Description & Responsibilities
Our Customer Experience team is growing! We’re looking for a proven analyst to join us and contribute to shaping the future direction of the company. Part of this role is tactical; you’ll be responsible for finding data, putting it into a reportable format, interpreting it for CX teams, and telling meaningful stories that deliver the message that you have found in the data. The other part is strategic: you’ll be a thought partner in measuring our CX performance and identifying opportunities to improve.
- Support CX team by delivering data, repeatable dashboards and analysis to inform operations and strategic decisions.
- Identify and define leading indicators that align with CX 2.0 mission and objectives.
Requirements
We’d Love To Chat If You Have
- Experience with SQL required; Salesforce, QuickSight, Google Looker useful
- 3+ years of experience
- Bachelor’s or Master’s degree in a quantitative field
- Background in supporting customer service or digital self services divisions helpful but not required
- SaaS and/or Fintech knowledge helpful but not required
- Strong analytical and problem-solving skills
- Advanced data visualization skills, ability to communicate data-heavy content
- Ability to foster collaborative relationships and support cross-functional teams throughout the company
- Excellent communication and presentation skills
- Ability to work independently, prioritize, and manage multiple projects
What we offer
Let’s Talk About Benefits
- 100% paid health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
This role is based in California.
The estimated base salary range for this role is noted below for our office location in San Jose, CA. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
San Jose pay range
$110,200—$132,100 USD
