Aircall is the customer communication and engagement platform, designed for sales and support teams. It is an entirely cloud-based voice solution, easy to use, reliable and integrated with all CRMs and critical business and conversational tools such as Salesforce, HubSpot, Intercom, Slack, Gong, and many others. Through a combination of its powerful software and dedicated people, Aircall helps SMBs drive productivity and turn customer and employee satisfaction into key growth drivers. Aircall has expanded its international footprint and currently has over 700 employees from 40 nationalities spread over 6 offices and was named one of Built In’s Best Places to Work. As part of the Deloitte Fast 500 list, Aircall achieved centaur status after securing over $100 million in annual recurring revenue earlier in 2022.

Our Data team is the backbone of Aircall’s decision-making process, driving product development and business growth with cutting-edge data products, tools, and actionable insights

About The Role

As a Senior Data Analyst, you will provide invaluable insights to our product and business teams, working closely with our product and engineering leaders. You'll support impactful initiatives including pricing, packaging, multi-product strategies and self-service approaches.You will collaborate cross-functionally with Engineering, Sales, Finance, Marketing, and Customer Relations to translate data needs into powerful solutions. You'll also establish best practices in analytics and mentor team members, ensuring high standards in data governance and insight generation.

Your mission @ Aircall:

• Partner with product and business leaders to define the analytics roadmap and deliver key projects in customer acquisition, engagement, and retention
• Provide actionable insights and compelling narratives to influence major decisions at the C-level
• Build a culture of experimentation by designing and executing rigorous A/B tests to measure business impact
• Work closely with data engineers to continuously improve the data stack, governance practices, and analysis quality

A little more about you:

• 3+ years of hands-on technical experience in a high growth environment
• Proficiency in SQL and Python for deriving insights
• Data-driven, structured and solution oriented with extensive experience in building rigorous experiments
• Excellent interpersonal skills and the ability to explain complex data clearly to stakeholders at all levels
• You have an insatiable curiosity and are biased toward action