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Klaviyo
is hiring
Product Analyst
About Our Company
Klaviyo is the only CRM built for B2C Brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution. With your data all in one place, you can know, engage, and grow your audience like never before.
Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps relationship-driven brands like Mattel, Glossier, Core Power Yoga, Daily Harvest and 167,000+ others deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
Job Description & Responsibilities
Klaviyo is looking for a Product Analyst to join our growing R&D team. Data is core to who we are as a company, and you will play a pivotal role in both collecting the necessary data and deriving insights through analysis. Our team works closely with product managers and engineers to best serve the needs of customers within specific product areas. The ideal candidate is intellectually curious, proactive in seeking solutions to challenging problems, and well-rounded in the spheres of causal inference, critical thinking, and data analysis, engineering and visualization.
In this role, you will work closely with stakeholders across multiple teams, both within R&D and those in the broader Klaviyo organization. You’ll have the opportunity to work on diverse product spheres within our R&D organization, including our core data layer, user experience tracking and analysis, and how all flows to and has influence on the improvement of our customers’ outcomes.
How you will make a difference:
Own the analytics needs of one or more product areas, including metrics selection and tracking, goal setting and pacing, exploratory research, experimentation, and instrumentation
Leverage appropriate statistical tools such as time-series analyses, hypothesis testing, and causal analyses to statistically assess relative impact and extract trends
Generate ideas to shape future analytical projects and initiatives
Develop dashboards and reports to regularly communicate results
Present findings exploratory research to senior management to drive business decisions
Collaborate with cross-functional teams across disciplines such as product, engineering, design, success, and support
Advocate for data driven decision making and roadmap prioritization based on your understanding of what drives the biggest impact for both our customers and Klaviyo
Requirements
Who you are:
You have a bachelor’s or advanced degree in math, economics, statistics, engineering, computer science, or other quantitative field
You have worked in an analytics or data science role for 3+ years professionally
You possess strong SQL skills and the ability to use tools such as Python, R, Excel and Tableau to work efficiently at scale
Though not required, you have had prior experience with DBT or other analytics engineering framework and toolset
You balance attention to detail with swift execution, including the ability to deliver on tight timelines
You have a bias towards learning and constant iteration
You are self-motivated and have the ability to work independently
You have strong communication and organization skills
What we offer
This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
