Attentive® is the leader in conversational commerce, reinventing business-to-consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue, and over 8,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.

The Strategy & Ops Analytics team is a lean team responsible for uncovering trends and insights to propel the business across all analytical functional areas: product analytics, marketing analytics, sales and go-to-market initiatives. We are looking for a Data Analyst to be the resident expert on Attentive products. This is a unique opportunity to build Attentive’s product analytics foundation in partnership with the Product and Strategy teams. This includes reporting & delivering insights on revenue initiatives critical to achieving Attentive’s goals.

This role is crucial to Attentive & our clients’ success and has high leadership visibility. Ideal candidates love breaking down problems, building solutions, delivering actionable and data-driven insights, and working in a fast-paced, dynamic environment.

Why Attentive needs you

• Partner with cross-functional teams to identify and quantify the impact of new opportunities to improve the client experience on Attentive
• Identify key metrics and build exec-facing dashboards to track progress of the business and its highest priority initiatives
• Uncover insights to drive key revenue initiatives
• Develop analytics frameworks to run AB tests and measure the success of product features and initiatives

About You

• 2+ years of relevant work experience in analytics, data science, or business intelligence with experiencing using a data visualization tool (Looker, Tableau, Qlikview, MicroStrategy)
• Experience using, writing and optimizing SQL queries in a business environment
• Knowledge of statistics and experience running A/B tests
• Knowledge of data warehouse technical architecture, infrastructure components, ETL and reporting/analytic tools and environments
• Ability to execute fast-paced and dynamic projects in a highly organized manner
• You have an inherent curiosity and analytic follow-through; you can’t help but ask “why?” and love using data and logic to explore potential solutions
• Experience effectively communicating the results of analyses with stakeholders to drive strategy decisions
• Bachelor's degree in Computer Science, Mathematics, Statistics, Finance, or equivalent work experience