LifeMoves, formerly InnVision Shelter Network, is the largest and most effective nonprofit committed to ending the cycle of homelessness for families and individuals in San Mateo and Santa Clara Counties. Our successful and multi-faceted therapeutic service model combines clean, modern housing with intensive supportive services that promote dignity and respectfully motivate our clients to achieve autonomy.

LifeMoves programs combat homelessness today – and tomorrow – by teaching comprehensive life skills that help our clients achieve long-term self-sufficiency, and effectively break the cycle of homelessness.

Our innovative and effective program model requires accountability from our clients. The LifeMoves program helps clients understand the root cause of their homelessness and then focuses them on developing core competencies and the skills they need to succeed for the long-term.

Similarly, our in-depth programming for children provides academic support to help bridge achievement gaps, and physical and mental health support to address the extensive issues caused by the trauma homelessness. The focus is on maximizing opportunities for homeless youth to help them mature into self-sufficient adults and to end intergenerational poverty which leads to homelessness.

Through these carefully designed programs – and with the support of 275 employees and 12,000 volunteers – LifeMoves is able to serve 9,350 homeless clients and provide 244,000 nights of shelter annually.

The impact of LifeMoves programs and services is tremendous: Last year, 86% of families and 68% of individuals engaged in our shelter programs successfully returned to stable housing and self-sufficency.

The Senior Program Data Analyst Reports to the Director of Data, Reporting & Data & Compliance. The Analyst will also perform analysis and projects under the direction of the Director of Impact, Learning, and Compliance. The Analyst is responsible for program performance reporting, including data mining and analysis, explaining variances, and providing ongoing data and reporting support to program staff and data system users. The Analyst will develop a strong knowledge of LifeMoves’ Voyager database as well as the HMIS database (Clarity) maintained by both Santa Clara and San Mateo County. The successful candidate will have proven professional experience and a detailed knowledge of industry’s best practices.

Primary Duties

Reporting & Statistics:

• Utilizing Voyage, Clarity and other data sources, conduct analyses regarding the efficacy of LifeMoves’ programs and the factors that lead to success with our clients.
• Develop and report on internal metrics and Key Process Indicators that focus the organization’s attention on key success factors of our programs.
• Create reports on client demographics and program performance for LifeMoves programs. Collaborate with program staff and government contracts staff to ensure up-to-date and accurate system data
• Submit statistics to Finance, Development, and others as requested
• Work with Program Directors to ensure all programmatic components of reports (client statistics and narratives) are submitted in a timely manner

Evaluation & Analysis

• Prepare monthly, quarterly and annual statistical reports for all programs
• Work with the Management and Program Directors to improve data collection and evaluate program efficacy
• Monitor and follow up with data quality issues

Database Training & Management

• Assist in training staff on Salesforce.com database changes and other data collection requirements
• Understand underlying program processes and tailor trainings accordingly
• Manage users and user roles
• Assist in the design & architecture of complex data system

Compliance

• Keep track of changes to reporting and data collection requirements
• Review and reinforce contract regulations as reflected in funding contracts

Other Duties And Responsibilities

• Create and maintain process documentation for key business processes
• Perform other related duties and departmental coverage as assigned
• Participate in regularly scheduled meetings
• Attend and represent agency at meetings with community stakeholders

Position Qualifications

• Bachelor’s degree from an accredited university or college required
• Minimum of two years of Data Analyst experience
• Experience working in data analysis or statistics
• Experience working in a non-profit agency
• Ability to understand and work with big data
• Strong analytical and critical thinking skills
• Strong organization and prioritization skills
• Ability to collaborate and work as part of a team
• Attention to details and strong follow through
• Advanced skills in Microsoft Excel and Word
• Ability to work independently, meeting deadlines and customer expectations
• An understanding of ideas and practices that promote diversity, equity and inclusion; and a commitment to ongoing professional development in this area.
• Strong written and verbal communication skills