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Kikoff
is hiring
Data Analyst, Operations
About Our Company
Kikoff was founded in 2019 with a not-so-simple goal: make it easier for people to build credit.
Credit plays a huge role in our lives, from opening a credit card to qualifying for a home loan. But there’s a catch, it’s easier to build credit, when you already have it.
Co-founders Cynthia Chen and Christophe Chong understood this challenge first hand, so they built a solution. Kikoff’s main product is our Credit Account, a specialized, reported tradeline exclusively focused on building credit. To make Kikoff even better for users, we’ve added other great features like Rent Reporting, Bill Reporting, and Identity protection tools.
Check out our career site to see how you can help credit builders score.
Job Description & Responsibilities
As the first Operations Data Analyst at Kikoff, you will help shape the future of our Operations organization. This is a great opportunity to use your data expertise, analytical mindset, and cross-functional collaboration skills to optimize how our Operations team works and drives impact.
About the Role
The Operations organization at Kikoff handles diverse responsibilities, including customer support, fraud prevention, prioritizing customer feedback, and collaborating with Product and Engineering teams. As the first Operations Data Analyst, you’ll report directly to the Operations team while receiving mentorship from the Data team. You’ll tackle high-impact projects that blend data analysis with strategic thinking to enhance our operations.
What You’ll Do
Your key responsibilities will include projects such as:
Forecasting Workforce Needs: Use data to ensure we understand resource and staffing needs to meet customer demands.
Improving Customer Experience: Investigate and analyze customer issues and unhappy paths. Identify trends and actionable solutions, and develop business cases to prioritize effectively.
Enhancing AI Chatbot Performance: Pull and analyze data from AI-powered chatbot conversations to improve outcomes.
Empowering the Team: Support teammates by automating analyses and writing SQL queries to evaluate the effectiveness of operations strategies and decisions.
Strengthening Fraud Prevention: Develop data-driven methods to enhance fraud detection and prevention strategies.
This role offers significant growth potential, with opportunities to take on new responsibilities or evolve into more advanced roles as the team grows, depending on your skills and interests.
Requirements
Qualifications
2+ years of experience in a Data Analyst, Data Scientist, or similar role
Fluent in SQL
Proficient in statistics and probability
Proficient in Excel or Google Sheets
Excellent communication skills—you can translate complex data into clear, actionable insights
Business acumen and ability to adapt recommendations to diverse objectives
Proven ability to work on multiple projects and navigate ambiguous situations with multiple stakeholders
What we offer
Why Kikoff:
This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We are backed by some of Silicon Valley’s top VCs, including GGV capital, Lightspeed Ventures, Female Founders Fund, and others. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.
🏥 Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance for the employee!
📈 Stock Options
🏝 Flexible vacation policy to help you recharge
💰US salary range for this full-time position consists of base + equity + benefits
Our salary ranges are determined by role and experience: $110,000–$160,000 + equity
