Roblox's vision is to reimagine the way people come together. Our mission is to connect a billion people with optimism and civility.

What is Roblox?

Roblox is a platform where people come together virtually to share experiences. Every day, tens of millions of people from around the world come to Roblox to learn, work, play, connect, communicate, and socialize in immersive digital experiences all built by a global community of creators.

Powered by Creators

Roblox is powered by a global community of millions of developers and creators who produce their own immersive multiplayer experiences each month using Roblox Studio, our intuitive desktop design tool. Any experience imaginable can be created on Roblox.

How Popular?

Roblox is ranked as one of the top entertainment platforms for audiences under the age of 18 based on average monthly visits and time spent (Comscore). Our popularity is driven purely by the community with millions of people signing up through word of mouth every month.

The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox's Operations organization and transforming our customer experience through our multi-year vision and strategy execution.

You will be reporting to the Senior Director of Moderation (Core). The Moderation team oversees all of the human content review for all of Roblox's global players, developers, and advertisers. This position is important to understanding and reporting on the operational performance of the Moderation organization. You will help the Senior Director identify opportunities to improve operations and engage with the Data Science teams to launch and track experiments to enhance all aspects of operational execution and data-driven decision-making.

You Will

• Partner with Data Science teams to roll out operational KPIs
• Identify and flag data gaps and work with Data Science teams to close any gaps and lead data strategies cross-functionally
• Report on Customer Service operations performance
• Build, maintain, analyze, and present operational reports for senior-level management
• Gather information to drive data-driven decisions by observing workflows, researching internal company documentation, working cross-functionally with other data teams, conducting employee interviews, etc.
• Determine appropriate methods to analyze operations, relevant information, and data
• Identify operational improvement opportunities by analyzing data and trends and build a business case to support it
• Coordinate with vendors to ensure they have sufficient data access to effectively manage operations
• Stay updated on industry and market trends that involve data-driven decision-making.
• Develop new processes and procedures to enhance operations
• Work with managers and employees to implement data process changes
• Determine the effectiveness of new processes, tools, and policies

You Have

• Minimum Bachelor’s degree, prefer MBA or MS
• 5+ years as an analyst in a professional setting
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically with Data Science teams.
• Excellent working knowledge of advanced SQL, including common table expressions and complex joins
• Experience using data to lead decision-making
• Excellent analytical and problem-solving skills
• Knowledge of Python and/or R
• Experience with designing and running experiments for decision-making
• Strong business acumen
• Consulting and project management skills.