Each year U.S. households spend over $4.6 trillion - about one third of all consumer spending - on recurring bill payments. While staying on top of these bills is the single largest determinant for consumer financial health, organizing and paying them can be a time-consuming and frustrating chore. Since its inception, doxo has been on a mission to simplify and reduce the anxiety of staying on top of bills, empowering consumers to improve their financial health. Our company was founded on the simple idea that there should be an easy and more secure way for consumers to pay all of their bills through a single account, with any payment method, on any device.

As consumers shift more bill payments online and to mobile, doxo continues to experience rapid growth. To date, over eight million doxo users across 97% of U.S. zip codes have paid bills through the payment network, across more than 45 different service categories. With more than 120,000 payable billers, doxo’s proprietary, crowd sourced provider directory is the largest in the nation.

In 2021, doxo was named by both BuiltIn and Comparably as a best place to work in Seattle, and was also recognized by both Inc. Magazine and Deloitte as one of the fastest-growing companies in North America. Come join us as we grow the team to further accelerate growth, forever changing the bill pay landscape to focus on the customer.

As a privately funded company, doxo investors include Jackson Square Ventures, Mohr Davidow Ventures, Sigma Partners, and Bezos Expeditions.

Doxo is disrupting bill pay. We are founded on the simple idea to create a simple, secure way to pay all your bills from a single account. We’re a rapidly growing startup seeking a data analyst to help us establish and grow our consumer business. This position is an integral part of the doxo user engagement and retention marketing team, collaborating to devise, execute, measure and optimize our consumer and subscription businesses through measurement of our bill payment data and user engagement activities.

Key Responsibilities:

• Support analytics needs of the email marketing team and monitor marketing email campaign performance through customized queries and dashboards, digging into specific marketing elements to analyze impact and diagnose changes in performance.
• Develop and maintain python based processes that feed customized user groups into our email marketing automation system and create ETLs to pull 3rd party data into our internal data reporting systems.
• Assist in the exploration and analysis of user behavioral, cohort analysis, LTV modeling, churn analysis and other consumer behavioral analysis to provide actionable insights, and identify business opportunities.
• Utilize various data mining and statistical techniques to drive business value from consumer transactional and subscription data.
• Design and maintain scripts to dive into our user data sources including Postgres/Trino SQL, Snowflake, Heap, Iterable, Google Analytics and other data tools and languages
• Validates processes, metadata and reports to assure data quality between various marketing technology systems, data warehouses and reports.
• Perform ad hoc analyses as opportunities/necessities arise.
• Develop complex queries and automated scripts using Python & SQL.
• Understand customer migration patterns and perform customer profiling and segmentation.
• Work with marketing and planning teams to incorporate analysis findings to plan future l email, and customer retention and engagement campaigns.

Requirements

• 3+ years of direct experience in a data analyst role, preferably in environments with data requirements from multiple sources.
• Expert-level knowledge of scripting languages like Python & SQL.
• Experience with Airflow, Git, CICD practices and Agile methodology is a plus.
• Knowledge of database and email marketing best practices i.e., deployment, testing, deliverability, performance analysis, CAN-SPAM laws, and database hygiene.
• Excellent organizational and communications skills, with the ability to translate technical data into actionable insights, and sales and marketing goals into effective digital campaigns
• Expert-level knowledge of the Google Analytics, Tableau/PowerBI/Sigma/ equivalent visualization platform, Snowflake and experience with APIs
• Proficiency with Microsoft Excel and PowerPoint
• Work independently and as part of a team
• Proven ability to accomplish objectives and work proactively
• Capacity for learning quickly in a fast-paced environment and handling multiple tasks simultaneously
• Strong written and spoken communication skills
• Bachelor’s degree in a relevant field