Mosaic makes financing solar, solar plus energy storage systems and other sustainable home improvements accessible and affordable for homeowners by providing a fast and easy way to apply for financing options. Our mission is to empower millions of people to prosper by creating the best way to finance clean energy.

We want to help families make their homes cleaner, smarter, more comfortable, and more resilient — while also reducing their impact on the environment.

As of June 2023, Mosaic has surpassed $15 billion in loans funded and helped more than 360,000 households switch to sustainable home improvements.

Location: We are a remote-first company. This role can be based anywhere in the US.

As a Financial Data Analyst, you serve a critical role of helping to lead product support across our finance and Treasury teams. You will partner closely with Finance, Treasury, Engineering, Product and QA team members serving as the internal first point of contact for triage of issues related to the reporting and financial data in our production environment. You are a direct point of contact for finance and treasury teams who are users of our financial data. You are equally talented in both reactive and proactive work, as you will run traffic control for incoming issues (reactive) as well as develop processes, procedures, and communication frameworks to analyze, mitigate, and/or avoid future issues and streamline issue response (proactive). You have the unique ability to right size issue response levels, and are commended by your team members for your "can do" attitude and subject matter expertise or multiple product lines, systems, and processes..

Responsibilities

Traffic control for incoming production support issues:

• Manage investigation and bug ticket requests from Finance/Treasury

• Analyze, validate, document and communicate date and financial reporting issues found

• Categorize issues (e.g., bug, initiative, training issue, etc.)

• Quantify and Qualify impact

• Prioritize issues (e.g., urgent, medium, etc.)

• Serves and quarterback for most critical initiatives

• Customer-first mindset. You work directly with Finance and Treasury teams to intake and triage issues. You have empathy for the customer and communicate well with cross-functional team members.

• KPI Monitoring and Reporting. Defines, measures, reports on, and improves production support key metrics and regularly reports to stakeholders and leadership

• Data Based, Proactive issue discovery. Uses data to uncover, identify and quantify potential issues.

• Prod Support Processes- Collaborating with your manager to identify needs and define new processes and procedures for product support function.

• Escalate Key Product Issues. Surfaces disconnects between stakeholder expectations and product functionality to your manager. Continue to advocate for key improvements.

• Special projects. At mutual agreement between you and your manager, special projects to support Mosaic's mission, product development, and/or your career development.

What you bring to the team

• 5+ years experience in application support
• Extensive experience with analyzing and understanding financial reporting
• Knowledgeable with financial terminology and business processes
• Functional proficiency in SQL and data analysis(quantitative and qualitative)
• Advanced level Microsoft Excel including, but not limited to, experience converting CSV files to Excel ready formats, Lookup Formulas, Dual Axis Charts, and Pivot Tables
• Comfortable reading, researching and writing technical engineering tickets and documentation
• Experience partnering with Agile software development teams and understanding of agile software development process and software, preferably JIRA
• Extensive experience troubleshooting web based applications in desktop, and mobile environments and related messaging systems (Email, SMS, IM)
• Ability to understand the impacts of technical issues to triage them and ensure the right level of response
• Ability to develop and execute fast, effective stopgap processes and tooling as well as resilient and scalable long term solutions.
• Excellent communicator capable of matching language to audience. Fluent writing and speaking in the languages of engineering (precise and data driven), senior leadership (high-level, systems focused) as well as general corporate. Breaking down complex information and recomposing it for target audiences is a core competency .
• Demonstrated passion and expertise in developing deep customer empathy and ability to translate that understanding into product design and implementation
• Ability to function effectively in sometimes chaotic and stressful situations
• BA/BS degree is a plus

Bonus Points

• Experience working at FinTech company where attention to the accuracy of the financial components of the product are critical