Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with Sling TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile, Republic Wireless and Gen Mobile — but that’s just the start. We’re building America’s first cloud-native 5G network to transform the way we live, work and play with unlimited possibilities.

The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry’s best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.

Job Duties And Responsibilities

This is a position in the Command Center Organization within In Home Services. The Command Center is an organization consisting of five different strategic teams, all focused on optimizing efficiency in the field. This role will have the opportunity to interact with internal and external customers across the country. Accuracy, timeliness and effective communication are expectations for success in the Command Center. A Data Analyst will also have the ability to identify and implement innovative strategies and projects.

Key Responsibilities

• Nurture and enhance our relationships with Field Managers, leveraging both quantitative and qualitative insights from data sources across the enterprise
• Collect, model, analyze, report, and present large amounts of data with meticulous attention to detail
• Garner key insights from data and communicate these findings to key stakeholders to help make data-driven decisions. Key technologies include SQL, Python, R, Tableau, Microsoft, and Google suite of tools
• Leverage AWS services for data storage, processing, and analytics
• Employ creativity and critical thinking in problem-solving and achieving business goals, using statistical techniques, advanced approaches, and/or new technologies
• Develop and deliver recommendations for continuous improvement to internal and external field management, executives, and other business partners
• Foster engagement and excitement around initiatives during presentations
• Conduct long-term and short-term data analysis focusing on increasing productivity and lowering fixed and variable costs while improving customer experience

Education and Experience:

• Bachelor's Degree with a focus in Business or related field (Business Administration, Finance, Business Development Economics, Statistics, Mathematics, Education); Master's Degree a plus

Skills And Qualifications

• Experience with SQL, Python, R, Tableau, AWS, and Excel in a business environment required
• Experience manipulating large datasets in a business environment required
• Experience translating data to actionable insights required
• Excellent facilitation skills; Strong desire to communicate in all settings
• Apply objective, analytical, and orderly thinking to the analysis of complex problems
• Embrace the Adventure; Willing to take risks, try innovative approaches, be adaptable to change, and learn from failures
• Demonstrate Curiosity; Strong desire to learn and add value to all aspects of the Dish business