CareMetx, LLC is a leading technology-enabled patient services partner, providing high-touch support to accelerate patient initiation and adherence for specialty therapies. Our proprietary digital benefit investigation intelligence and data-driven insights improve speed and accuracy while a skilled and knowledgeable team delivers the top-tier assistance that providers and their patients deserve. Headquartered in Bethesda, Maryland, CareMetx serves more than 80 pharmaceutical and biotechnology manufacturer brands, helping them navigate the ever-changing landscape of healthcare.

Job Title: Digital Hub, Data Analyst

Reports To: Director of Automation

Position Summary:

The data analyst will be responsible for handling client exceptions and escalations, technical rule building and rules engine management, data analysis, and interfacing directly with client and technical contacts. The Analyst must demonstrate effective interpersonal and communication skills, have a team orientation, an adaptable nature, and the ability to build and maintain strong working relationships.

Primary Responsibilities:

• Research and resolve data exceptions, validations, and field escalations from batch and API traffic
• Communicate with client/customers effectively regarding technical issues and resolution
• Manage, improve and create datasets in rules engines across multiple products and offerings
• Interpret data, analyze results, filter and “clean” data
• Identify, analyze, and interpret trends or patterns in complex data sets
• Work closely with management to prioritize business and process improvement opportunities
• Document and maintain business and functional requirements and ensure persistence
• Utilize time management skills and multi-tasking capabilities to handle multiple and parallel projects, deliverables while working both independently and collaboratively within a team
• Maintain user confidence and protect the business by keeping information confidential
• Occasional travel may be required

Minimum/Baseline Requirements:

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Willingness to work closely with client(s) to achieve understanding of client’s needs
• Proven ability to communicate effectively both orally and in writing
• Demonstrated ability to manage multiple tasks
• Demonstrate creative problem-solving skills, ability to maintain the highest levels of customer satisfaction and a service orientation
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint) and Google Productivity Apps (Google Docs, Sheets, Slides)

Preferred Qualifications:

• Experience with APIs, using SoapUI, PostMan, or similar application
• Querying experience with SQL or a similar language
• Business knowledge of the healthcare industry, specialty pharma, hub services, and methods for getting patients on therapy faster
• EDI (Electronic Data Interchange) transaction set experience
• HIPAA

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Schedule

• Must be flexible on schedule and hours
• Some travel may be required