LifeMoves, formerly InnVision Shelter Network, is the largest and most effective nonprofit committed to ending the cycle of homelessness for families and individuals in San Mateo and Santa Clara Counties. Our successful and multi-faceted therapeutic service model combines clean, modern housing with intensive supportive services that promote dignity and respectfully motivate our clients to achieve autonomy.

LifeMoves programs combat homelessness today – and tomorrow – by teaching comprehensive life skills that help our clients achieve long-term self-sufficiency, and effectively break the cycle of homelessness.

Our innovative and effective program model requires accountability from our clients. The LifeMoves program helps clients understand the root cause of their homelessness and then focuses them on developing core competencies and the skills they need to succeed for the long-term.

Similarly, our in-depth programming for children provides academic support to help bridge achievement gaps, and physical and mental health support to address the extensive issues caused by the trauma homelessness. The focus is on maximizing opportunities for homeless youth to help them mature into self-sufficient adults and to end intergenerational poverty which leads to homelessness.

Through these carefully designed programs – and with the support of 275 employees and 12,000 volunteers – LifeMoves is able to serve 9,350 homeless clients and provide 244,000 nights of shelter annually.

The impact of LifeMoves programs and services is tremendous: Last year, 86% of families and 68% of individuals engaged in our shelter programs successfully returned to stable housing and self-sufficency.

The Compliance Data Analyst will use the Homeless Management Information System (HMIS) and LifeMoves’ internal Salesforce system (Voyager) to provide timely and accurate data for deliverables within the Grants, Contracts, and Compliance (GCC) team or the larger Development team. Data will be requested for recurring contractually obligated reports, scheduled and unscheduled funding applications, and ad hoc requests. The Compliance Data Analyst will also participate in regular data audits and data documentation projects, as well as assisting the Data and Compliance Manager with HMIS user management. A successful Analyst will collaborate closely with staff from both the GCC and Development teams to understand and fulfill reporting needs, communicating effectively and delivering excellent customer service to stakeholders.

Responsibilities

Data request management:

• Collaborate in monitoring data request ticketing system.
• Determine the parameters of requests and follow up with requesters as needed
• Determine the scope and timeline of each request, and what tools are necessary to fulfill the request (e.g., Salesforce report or dashboard, Tableau visualization, Excel document)
• Follow up with requesters to ensure their needs were met promptly; document any issues and revise processes as necessary for improvement

Reports Management

• Manage reports, dashboards, and folders for assigned portfolio of work (e.g. one county or program type).
• Collaborate with GCC and Impact & Learning teams to develop consistent definitions and approaches; document analysis and report processes
• Create new processes and report forms as needed to effectively analyze and report on data for newly created programs
• Collaborate with GCC and Impact & Learning teams to organize and manage all report and dashboard folders
• Cull non-necessary reports and report types
• Create and manage naming conventions for reports, folders, and dashboards
• Add descriptions to existing reports and rename as necessary o Monitor user-added reports to ensure proper naming, descriptions, and filing

Data Clean-up And Other Duties As Assigned.

• Assist with data clean-up projects as needed to ensure efficient, accurate data reporting. Assist with HMIS user management and HMIS-related requests from system administrators.

Qualifications

Preferred qualifications:

• Bachelor's degree preferred
• Intermediate to advanced skill in Microsoft Office suite, including Word and Excel
• Prior experience creating cloud-based dynamic reports (e.g., using Salesforce, Tableau, or other application)
• Strong attention to detail and ability to detect discrepancies
• Excellent communication skills
• Proven ability to focus on large volume of variable details

Skills

• Deadline-oriented and adept at managing dynamic priorities
• Self-sufficient and able to work independently while discerning when to seek further guidance
• Flexible – open to new ideas, strategies and methodologies
• Committed to collaborative teamwork and the LifeMoves mission and values
• Familiar with general issues of homelessness, and LifeMoves mission, programs and operations Working Conditions:
• Full-time position, hybrid working environment