LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview

The Data Analyst will help shape and deliver digital change on client projects across our global verticals. Working as part of a diverse team, you will be working with our biggest clients and supporting them with complex regular reporting & data analysis whilst supporting their digital transformation.

You Will

• Supporting clients and assignments, dealing with senior stakeholders.
• Converting conversational data into analysis & insights that will lead to informed business decisions.
• Delivering daily, weekly and monthly reports to the internal and external stakeholders.
• Planning and scoping assignments – ensuring you can deliver tangible real-world transformation strategy through facilitation, analysis, design, and delivery.
• Understand, interpret, and communicate client requirements.
• Ensuring that clients’ needs are continuously assessed, and solutions designed around them.
• Building relationships with clients and helping them learn new skills through mentoring
• and shadowing where required.
• Being involved in the wider Transformation community, identifying good practices we can adopt and share our experiences/sharing knowledge of tools and techniques with the wider team.

You Have

• 3+ years’ delivery experience working on a variety of process improvement/change projects.
• A mathematical ability to analyze and interpret data.
• Have strong stakeholder management skills, an ability to think on your feet, lead/support projects and drive toward results.
• You are a great persuasive communicator able to influence decision making.
• Team player who can work with others as part of a team to design shared solutions knowledge/understanding.
• Ability to analyse, interpret and create insightful visualizations using Tableau and/or Power BI.
• Ability to create and deliver engaging presentations to internal and external stakeholders.
• A recognised Sigma methodology certification would be highly advantageous.
• Desirable skills in data engineering, data science or ML preferred.
• Desirable skills in programming languages such as Python, SQL, Java, ETL Tools, Data Warehousing, Pipelines and Modelling.
• Highly Desirable - operational experience in the Contact center industry.