At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.

For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

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The Business Data Analyst role will be responsible for providing analytical support in the delivery of breakthrough innovation and transformational initiatives for the MIS & Analytics organization. The key focus of this role is to leverage data to improve the economics and efficiency of the Travel and Lifestyle Services operational inbound contact center processes and digital servicing channels.

Find your place in MIS and Analytics on #TeamAmex.

Responsibilities but not limited to:

Query and analyze large sets of data to draw conclusions and make recommendations to the business using statistical models and data mining techniques combined with business and operational knowledge.
Conducting various analyses and providing thought leadership to identify new ideas that lead to improved efficiency and customer experience in our Inbound Contact Center.
Support the business with the identification of process improvements opportunities, feasibility studies, demand management efforts, and defect eliminations for the purposes of generating cost-savings and improving customer satisfaction.
Work closely with Operations leaders and Project Managers to further develop existing ideas, prioritize them, and implement them.

Minimum Qualifications:

Bachelor’s Degree in Analytics, Industrial Engineering, Process Improvement or Computer Science related is required.
Query performance tuning skills using SQL.
Experience in using advanced data analytics tools to perform analysis and uncover the insights.
A creative and innovative professional with strong analytical background.
Self-starter and naturally curious about finding transformational and customer experience improvement opportunities.
Critical skills include proficiency with analytical and process improvement tools and techniques, strategic thought leadership and execution skills, strong negotiation skills and data mining skills to generate rich insights.
Excellent written/verbal communication skills and the ability to thrive in a dynamic and fast-paced environment are required.
Ability to create professional presentations that are simple, easy to follow and powerful enough to influence stakeholders on business decisions.
Preferred Qualifications:

At least 2-3 years of working experience in Analytics or Process Improvement.
Industry Experience as Project/Data Analyst with a track record of pulling, manipulating, processing, and developing meaningful insights from large datasets.
Proficiency in Tableau or PowerBI.
Understanding or experience with Data Mining and Machine Learning Algorithms.
Experience with using Big Data Technology including Hadoop and Hive.