KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

KLA Ann Arbor seeks a creative and driven professional for the role of Aftermarket Business Data Analyst. The Business Data Analyst performs routine business analyses using various techniques such as statistical analysis, explanatory and predictive modeling, and data mining. The Business Data Analyst also researches best practices and supports developing solutions and recommendations for the aftermarket business operations.

Responsibilities

• Collect, analyze, and report business data.
• Establish KPIs to measure the effectiveness of business decisions.
• Use large datasets to define KPIs and generate reports.
• Build and maintain dashboards and other reporting tools to track data.
• Use graphs, infographics, and other methods to visualize data.
• Write queries or data transformation scripts using SQL or Python.
• Build predictive models.
• Assist with process improvement.
• May directly produce datasets and reports for analysis using system reporting tools.
• Present analysis to leadership and key stakeholders for key decision making.
• Manage projects, develop project plans, and monitor performance.
• Work across multiple functional business areas to bring data together in ways that enable end-to-end business process reporting and analysis.

Skills Required

• Sharp business acumen with a high capacity for analyzing data.
• Data analysis, data warehousing, and data reporting.
• Experience with BI tools (preferably Power BI) for data visualization and reporting.
• High proficiency in MS Excel and Access.
• Experience with HANA or Snowflake.
• SQL skills.
• Prefer candidates who have been exposed to a business environment characterized by high-mix, low-volume products.
• Strong data and analytical skills with focus on creating predictive systems and processes to improve business performance.
• Change agent with experience proposing and selling new ideas and challenging norms.
• Concise and impactful oral and written communication skills.
• A history of leading and supporting successful projects.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years