Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with Sling TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile, Republic Wireless and Gen Mobile — but that’s just the start. We’re building America’s first cloud-native 5G network to transform the way we live, work and play with unlimited possibilities.

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties And Responsibilities

This Data Analyst position is with the Performance Optimization team within the Customer Experience Operations (CXO) organization. This team supports the Billing & Credit department initiatives by developing and maintaining recurring and ad hoc reports using multiple database systems and Tableau. We are looking for a self-starter who will be able to handle a fast-paced environment with often changing and competing priorities.

Key Responsibilities

• Serve as a Subject Matter Expert who understands the processes they are reporting on and the impact of those processes on the business
• Build reporting dashboards that provide insights to department leaders and business analysts, helping them keep a pulse on metrics and alerting them to anomalies
• Strategic collaborators involved early on in shaping the project and vetting the ROI
• Storytellers who have a seat at the table with our customers when the project is complete and serve up data/metrics to drive performance
• Data-driven decision-making advocates who establish the source of truth consensus and pair business knowledge with data outputs to serve up insights that drive DISH forward
• Peer leaders/best practice ambassadors who learn from and bring others up with us across the org
• Innovators and problem solvers who thrive in ambiguity

Your Typical Day Will Consist Of

• Identifying outliers and root causes of problems and developing plans for improvement
• Using conclusions to lead other departments within the company on process improvement
• Performing proactive analysis for a wide variety of teams and projects
• Monitoring, analyzing, and reporting on initiatives and issues
• Building automated daily, weekly, and monthly reports for a variety of groups and individuals using Tableau
• Creating project plans and deadlines that are reasonable and customer-focused
• Providing on-call support for report and database issues

Skills, Experience And Requirements

Education and Experience:

• BS in a quantitative field such as statistics, data science, or business analytics (MS or MBA is preferred) or relevant experience
• 3+ years of experience in a data analytics role

Skills And Qualifications

• Strong SQL skills in writing complex queries in multiple syntaxes
• Demonstrate a high level of self-sufficiency by independently creating solutions to technical problems and business process challenges that arise
• Experience with creating extracts and visualizations in Tableau or similar tools such as Power BI, Looker, Plotly/Dash
• Excellent written and verbal communication skills with the ability to write reports and procedure documents
• Capacity to deliver a technical message to a non-technical audience
• Excellent quantitative and analytical abilities, with proficiency in mathematical concepts
• Excellent analytical skills with strong attention to detail
• Requires on-call support for report and database issues

Visa sponsorship not available for this role