NMG and our flagship brands, Neiman Marcus and Bergdorf Goodman, are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It's this connection that creates emotional and high value potential.

Through the expertise of our 10,000+ associates, we deliver and scale a personalized luxury experience across our three facets of integrated retail: in-store, online, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.

The Data Analyst, Customer Analytics position will provide data driven diagnostic insight into customer behavior to help guide decision making. These insights will be used in understanding complex data relationships and creating useful data driven-based assets that help drive revenue and customer engagement.

This position will support analytic needs across all Neiman Marcus Group brands, divisions and selling channels with a key focus on Bergdorf Goodman.

• Perform actionable diagnostic analysis on customer attribute and online/offline behavior data to produce quality insights, drive business strategies and maximize organizational efficiencies
• Query, manipulate and transform data from multiple sources to produce a comprehensive view of customer behavior across all selling (online/offline) and marketing channels
• Develop analytically sound approaches to answering business questions while demonstrating resourcefulness in obtaining and cleansing data when comprehensive information is not available
• Partner with internal and external stakeholders to ensure that behavioral analytics and insights are embedded in decision making
• Concisely explain insights coming from complex data analyses through effective verbal/written communication
• Create impactful visual representations of analytic insights and concise summaries of analytic methodologies that resonate with stakeholders
• Develop and/or implement various types of analytic constructs and segmentation strategies with a targeted result of increasing revenue and profitability
• Provide analytic support (code documentation, data transformations, algorithms, etc.) to IT to implement analytic insights and recommendations into automated business processes
• Partner with business stakeholders to define relevant, value accretive business questions and requests

What You Bring

• Bachelor’s degree in a quantitative discipline (Statistics, Applied Mathematics, Marketing, etc) or sufficient on the job use of related skills. Master’s degree is a plus
• 1-2+ years of experience in a Customer Insights, Market Research or Business Analysis role
• Extensive experience analyzing customer attribute and behavioral (transaction, web browsing, marketing channel interaction) data
• Extensive experience with SQL required. Python is a plus
• Experience with Tableau, Snowflake, Adobe Analytics is a plus
• Experience with developing and using customer segmentation models and lifetime value constructs is a plus