Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, medium duty diesel-electric hybrids and liquefied natural gas trucks. Kenworth’s Internet home page is at www.kenworth.com. Kenworth. A PACCAR Company.

PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks. The company designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.

Kenworth is looking for a person who enjoys data analysis and forecasting using Warranty, Remote Diagnostics, Service Management, and Field Service data. This position plays a key role in supporting warranty functions including cost analysis, warranty reduction, processing performance and improvement. This position is instrumental in helping Kenworth leaders make data-informed decisions.

Job Functions / Responsibilities

• Serves as warranty subject matter expert (SME) for interactions with Field Service, Sales, Pricing, Marketing, Accounting, Fleets and KW Senior Management.
• Create and maintain functionality of warranty analysis queries, tables, macros and database processes to ensure data availability for department members.
• Develop Forecast models to predict future division warranty spend.
• Supports data analysis for forecasting warranty spend based on product improvements and warranty coverages.
• Provides warranty and policy analysis support to the Warranty team, Field Service team, and Pricing/Sales team.
• Generates ad-hoc queries to support warranty analysis requests from internal/external stakeholders
• Creates standardized reports based on trends, ongoing improvements, and feedback from Engineering, Field Service, and Sales.
• Work with stakeholders throughout PACCAR to develop new analytics solutions, identify new data sources useful for analytics projects, and support analytics best practices.
• Interact with Warranty team, Engineering, Connected Truck, and Field Service to support Fleet programs, and resolve warranty issues and high value warranty claims.
• Create data visualizations and insights for bi-monthly warranty reviews with executive leadership using multiple databases/data sources.
• Able to travel as needed (
• Performs other duties as assigned.

Qualifications & Skills

• Bachelor’s Degree in information systems, computer science, finance, business administration or related field is required. MBA a plus.
• Self-Directed team player with the ability to manage multiple objectives and delivery high quality results.
• 6+ years industry or related experience required.
• Strong Excel/Access Query/PowerPoint/MS Word knowledge required. Cloud database experience preferred.
• Strong SQL knowledge/skills required.
• Experience working with Tableau or Python desired.
• Demonstrated ability to generate technical solutions based on business needs.
• Good recall of detail and a mechanical aptitude.
• Must be self-motivated and able to work in a fast paced just-in-time environment with rapidly changing objectives.
• Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision.
• Must be comfortable communicating with all levels within the organization.