At Evergy, our highest purpose is to enhance life in the communities we serve. We know we’re not just delivering electricity. We’re delivering energy that connects us.

We deliver an essential service to approximately 1.8 million residential and commercial customers to homes and businesses in Kansas and Missouri. Our electricity reaches about 4.5 million people, powering the most important life moments in the heart of our country. It’s a responsibility that energizes our culture.

This is why we’re committed to sustainability, safety and a people-first mindset.

Sustainability for Evergy means delivering clean, safe and reliable sources of energy today and into the future. We're embracing new energy sources to generate more power with less impact to our environment and adopting new technologies to help us be carbon neutral by 2045. More than half of the power we currently supply to our region comes from clean sources, creating more reliable energy with less impact to the environment.

Evergy has a deep responsibility to safety and our company recognizes it is everyone’s responsibility, always and in all situations. We never compromise on safety.

When it comes to putting people first, we pour into our employees to foster an environment of inclusion and development. Evergy is an equal opportunity workplace and an affirmative action employer. We know that the more diverse, equitable and inclusive we are, the better we will be. To achieve our goals, we need an innovative, diverse and engaged workforce. With that strategy, we can achieve operational excellence.

We have a mission to be the best energy company without compromising safety, sustainability and our commitment to our Kansas and Missouri communities. We move energy forward to empower a better future for all.

Reporting to the Manager of Customer Analytics, this role operates within Evergy’s Center of Excellence framework, focusing on the creation and enhancement of customer-insights reports and analytical dashboards. The incumbent is tasked with designing and implementing analytical solutions aimed at elevating data precision, efficiency, uniformity, and dependability. This pivotal role empowers stakeholders to make informed decisions through the strategic use of customer data and requires the ability to execute duties autonomously, under minimal supervision.

Duties And Responsibilities

• Develop and maintain reports, dashboards, and other analytical tools.
• Engage with key stakeholders to gather requirements and shape solutions that meet business objectives.
• Interpret data to identify trends and patterns and communicate insights to stakeholders.
• Ensure the accuracy and completeness of analytical results.
• Respond to ad hoc data requests to support business partner initiatives.
• Act as a representative of Customer Analytics in internal committees and meetings.
• Collaborate with other Centers of Excellence, Data Science, and Engineering teams to scale models into robust analytical solutions.
• Undertake additional tasks as required.

Education And Experience Requirements

• A Bachelor’s Degree in a quantitative field is highly preferred.
• At least 2 years of full-time experience in SQL and dashboard development is preferred.
• Proficiency with Microsoft Power BI is preferred.
• Familiarity with statistical programming (R, Python, etc.) is beneficial.

Skills, Knowledge, And Abilities Required

• Database querying in SQL.
• Data cleaning to ensure accuracy and completeness of data.
• Data visualization skills to represent data in a clear and insightful manner.
• Analytical thinking to interpret complex data and turn it into actionable insights.
• Problem-solving skills to address and resolve data-related issues.
• Communication skills to effectively convey findings to both technical and non-technical audiences.
• Collaboration with cross-functional teams to achieve common goals.
• Project management to oversee projects from conception to completion.
• Attention to detail to identify trends, patterns, and anomalies in data.
• Time management to prioritize tasks and meet deadlines.
• Adaptability to rapidly changing technologies and methodologies.
• Ethical judgment to handle sensitive data responsibly.
• Continuous learning to stay updated with the latest industry trends and tools.
• Data governance understanding to ensure data integrity and compliance with regulations.
• Customer-focused approach to tailor analytics to meet user needs and enhance customer experience.

Working Conditions

Working conditions will vary. Office environment with both in office and remote working conditions. In office Tuesdays, Wednesdays, and Thursdays with option to work remote the rest of the week. Must be able to work additional hours when necessary.