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Homesite Insurance
is hiring
Data Analyst
About Our Company
Homesite. We've got you covered.
Founded in 1997, Homesite insurance was the first company to enable customers to purchase insurance directly online, during a single visit.
Since then, we’ve continued to innovate at the pace of our customers and their changing expectations. One thing that’s stayed the same since our founding: our commitment to our customers and partners.
We now offer Home, Renter, Life, Small Business, Condo and Flood Insurance.
A.M. Best has assigned an initial financial strength rating of A (Excellent) and an insurer credit rating of "A" to all Homesite Group insurance companies.
Job Description & Responsibilities
In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110; Chicago, IL 60601*; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN
You will support our Contact Centers as well as creating actionable performance management reports, uncovering insights through data analysis, developing data sources to support key initiatives, and collaborating across the enterprise to bring consistency. You will be a part of an agile team in which collaboration, empowerment, and growth are at the center.
You will report to the Senior Manager, Data Analytics.
The Data Analyst position resides within the Enterprise Contact Center Shared Service Analytics division.
You will support our Contact Centers by creating actionable performance management reports, uncovering insights through data analysis, developing data sources to support initiatives, and collaborating across the enterprise to bring consistency. You will be a part of an agile team in which collaboration, empowerment, and growth are at the center.
Responsibilities
- Develop actionable performance management reports for the Contact Center and back-office teams.
- Manage the monthly Contact Center incentive process.
- Analyze Contact Center metric trends to uncover insights. Build and deliver compelling presentations of analyses.
- Help develop future-state tools and data.
- Create resolution plans to increase customer satisfaction, Key Performance Indicators.
- Build relationships with team members and all supported customers. Collaborate with team members to identify opportunities and implement solutions.
- Execute and ensure compliance of excellence standards, policies, procedures, and data governance.
Requirements
Qualifications
- 3+ years of relevant work experience with a Bachelor's Degree or an Advanced Degree.
- Ability to run complex analytical projects from data gathering through analysis.
- A strong understanding of how to gather data across diverse data sources.
- Demonstrate an appetite and knowledge to solve our challenges.
- Intermediate to advanced SQL scripting.
- Demonstrated ability to provide data insights via visualization tools (Tableau preferred) and presentations.
- Excellent written, verbal,. Comfortable with speaking to internal and external partners at all levels.
What we offer
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
