Kelvin Group is a leader in the field of industrial and commercial mission-critical mechanical services, process safety management and environmental compliance. Our turnkey solutions provide Design/Installation and Ongoing Service and Preventative Maintenance of world-class mechanical systems for leaders in the Food and Beverage, Cold Storage, Pharmaceutical, Educational, Health Care, and Process industries. Once engaged with our customers, we assist business owners achieve mandated health, safety, environmental and regulatory compliance standards.

We are seeking a Data Analyst to join our team and support our 150 field technicians in our HVAC/R service business as well as work with our corporate team to build a comprehensive automated reporting package. The Data Analyst will play a critical role in gathering, analyzing, and interpreting data to optimize our operations, improve field service efficiency, and enhance overall business processes.

Key Responsibilities

Data Collection and Analysis:

• Gather and compile data from various sources, including service reports, work orders, and back-end ERP systems.
• Analyze and interpret data to identify trends, performance indicators, and areas for improvement.
• Develop data collection protocols and ensure data accuracy and completeness.

Performance Tracking:

• Monitor field technician performance and productivity.
• Develop and maintain KPIs to measure service quality, response times, and customer satisfaction.
• Generate regular reports and dashboards for management.

Operational Efficiency:

• Work with the field service team to optimize technician routes and schedules.
• Identify opportunities to reduce operational costs and improve resource allocation.
• Assist in inventory management to ensure timely availability of spare parts.

Customer Satisfaction:

• Analyze billing team feedback and service quality data to enhance the days to bill process.
• Identify areas for service improvement and recommend action plans.
• Collaborate with customer service teams to address customer concerns.

Technology Integration:

• Assist in the integration of new technologies and validation of the data.
• Ensure seamless data flow between field technicians and central databases.

Continuous Improvement:

• Stay up to date with industry best practices and data analysis tools.
• Propose process improvements and innovations to enhance field service operations.

Skills, Knowledge and Expertise

• Bachelor's degree in a relevant field (e.g., Data Science, Business, Engineering, Finance).
• Proven experience in data analysis and data management.
• Proficiency in data analysis tools, such as Microsoft Excel, SQL, and data visualization tools.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork skills.
• Knowledge of HVAC/R systems and field service operations (preferred but not mandatory).
• Power BI or Tableau experience a plus.