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Lyft
is hiring
Data Analyst
About Our Company
Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.
Job Description & Responsibilities
The Lyft Business team is changing the way companies, brands and organizations alike leverage the Lyft platform to redefine the way they operate. We are solving big problems, and meeting the needs of employers, patients, and clients in a whole new way, committed to always delivering best in class customer service. Our work is fun, challenging and rewarding and we are looking for customer-focused team members passionate about solving problems and delighting our customers.
The Data & Insights Analyst is primarily responsible for supporting seamless day to day operations within Lyft Business. This role provides support to Lyft Business clients, Account Management and Sales teams, by providing insights, building analytical tools and dashboards, and joining internal and external client calls and meetings. This role is also responsible for identifying current reporting gaps and helping drive road maps to bridge those gaps. The Data & Insights Analyst will also support optimization of current tools, systems implementation and overall process improvements by collaborating with Accounting, Account Managers, Engineering and Product.
Responsibilities:
- Monitor, develop, and analyze key business processes and metrics
- Perform ad hoc data requests for business operations and clients
- Partner with internal cross-functional partners to help improve product quality and client experience
- Work with Account Management team to ensure client issues are properly identified and resolved
- Assist with internal and external usage related analysis
- Collaborate with Product and Engineering teams to support optimization of reporting tools
- Provide support on optimization projects, process implementation and system integration
- Support validation and accuracy of Enterprise data
- Assist with ad hoc projects & tasks to support infrastructure needs
- Identify current process inefficiencies and develop creative solutions
- Support analytical rigor across Lyft Business to guide strategic decision making
Requirements
Experience:
- 2+ years experience in a data analytics role or equivalent
- SQL experience required
- Salesforce.com experience required
- Proficient in Excel
- Experience using business intelligence platforms (Tableau, Mode, Jira)
- Experience working in a Sales environment with Sales KPIs and metrics is highly desired
- Works effectively in a fast paced environment requiring new perspectives and creative approaches, and with multiple competing deadlines
- Strong oral and written communication skills; extremely attentive to detail
- 4 year degree required
What we offer
Benefits:
- Great medical, dental, and vision insurance options
- Mental health benefits
- Family building benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
