FedEx
is hiring
Data Analyst
About Our Company
FedEx Logistics plays a key role within the FedEx portfolio with its comprehensive suite of integrated logistics solutions. The company provides air and ocean freight forwarding, supply chain solutions, customs brokerage, and trade management tools and data from a single trusted source. From our exciting new global headquarters in Memphis, we connect 95 percent of the world’s gross domestic product (GDP). That’s a lot — and a lot of opportunity for you.
Job Description & Responsibilities
Under general supervision, designs and implements processes and solutions associated with a wide variety of data sets used for data/text mining, analysis to enable informed business decisions. Gains insight into key business problems and deliverables by applying statistical analysis techniques to examine structured and unstructured data from multiple disparate sources. Uses current and emerging technologies to evaluate trends and develop actionable insights and recommendations to management, via an increasing understanding of the business model and the information available for analysis. Typically uses data, statistical and quantitative analysis, and fact-based management to drive decision-making.
Strategy Development
- Develop and implement a comprehensive customer engagement journey strategy to enhance the overall customer experience with the emphasis of driving revenue.
- Collaborate with marketing, sales, and customer support teams to align use cases, initiatives with business objectives.
Customer Journey Mapping
- Map customer journeys to identify key engagement criterion, touchpoints and interactions.
- Analyze customer behavior and feedback to optimize and refine journey maps.
- Responsible for all strategy, journey mapping, audience requirements, business functional requirements, campaign development and analytics strategy.
Journey Orchestration System Management
- Oversee the configuration, customization, and maintenance of the journey orchestration system.
- Ensure data accuracy and consistency to support effective customer journey management.
Automation And Personalization
- Implement automation tools within the journey orchestration system to streamline processes.
- Personalize customer interactions through targeted communication and content.
- Recommends and implements segmentation, targeting and personalization tactics to improve response and conversion, while maximizing marketing ROI.
Cross-Functional Collaboration
- Work closely with marketing teams to integrate campaigns into the customer journey.
- Collaborate with sales teams to align configuration and journey processes with lead management and conversion strategies.
- Collaboratively tests, evaluates, and continually optimizes targeted customer lifecycle journeys to drive performance against business objectives.
Performance Analysis
- Monitor key performance indicators (KPIs) related to customer journey success.
- Analyze data to identify areas for improvement and implement optimization strategies.
- Leverages actional insights to create data-driven lifecycle campaigns that drive KPIs.
Training And Support
- Provide training to internal teams on journey orchestration best practices and system usage.
- Offer ongoing support and troubleshooting for CRM-related issues.
Compliance And Data Security
- Ensure compliance with data protection regulations.
- Implement and maintain data security measures.
- Proven experience in customer experience management and strategy development.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Knowledge of CRM software and automation tools.
- Understanding of customer experience principles.
- Experience in MarTech and working with Adobe, Salesforce, Qualtrics, 6sense, etc.
Requirements
Minimum Qualifications
- Bachelor's degree in information systems, computer science, or a quantitative discipline such as mathematics, engineering, operations research, economics or Finance.
- Two (2) years work experience in measurement and analysis, quantitative business problem solving, operations analysis, marketing analysis, simulation development and/or predictive analytics.
- Proficient in analytics software and applications.
- Good interpersonal skills.
- Good written and oral communication skills.
Domicile
This position may be located anywhere within the United States.
Relocation:
Relocation assistance may be available based on business need.
What we offer
Salary Range Estimate:
$66,156 - $115,416.
This compensation range is provided as a reasonable estimate of the current starting salary range for this role. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
Job Posting End Date: 03-26-2024
We recognize that our people do their best work when they have an outstanding benefits package to help. In addition to a competitive salary and annual bonus opportunity, we offer comprehensive medical, vision, and dental coverage at limited employee cost, a generous 401K match, tuition reimbursement for what comes next professionally, and a flexible work environment that helps you balance it all.It's also important to us that our people have time to relax and recharge. That means multiple weeks of paid vacation available day one, paid parental leave (including for adoptive parents), paid sick leave, and additional time off.
