Headway is building a new mental healthcare system that everyone can access making it easy for therapists to accept insurance and scale their practice.

1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive for prospective patients. This is where we got our start – Headway has built the first software-enabled network of therapists who accept health insurance, making it easy for therapists to grow their practices, and possible for patients to find quality care they can afford.

Headway was founded in 2019 and are now powering 500,000+ appointments per month. To scale its vision, Headway has raised over $225+ million in funding from a16z (Andreessen Horowitz), Thrive, Accel, and GV (formerly Google Ventures), Spark Capital, Health Care Service Corporation. We recently completed our Series C funding in October 2023 receiving $125 million with a valuation of $1 billion.

We are seeking a Data Analyst to join our expanding Payer team, where you will be responsible for developing and scaling analytics to address a variety of organizational needs. This position centers on transforming data into insightful dashboards that track key business metrics, facilitating improved decision-making and strengthening our external partnerships. As our data expert, you will collaborate with the Payer team to understand business requirements, identify relevant metrics, and visualize and interpret data to drive revenue-enhancing SLA performance. If you are a proactive self-starter who thrives in uncertain environments and enjoys tackling complex challenges, and are passionate about fostering a data-driven culture during Headway's rapid growth, we encourage you to apply.

You Will

Become a trusted strategic partner to our payer team and work with them to define analytics requirements, identify important questions, and help answer them with data
Facilitate the setup of data transfers (e.g., SFTP) to ensure compliance with contract SLA measurement requirements
Work closely with Payer team stakeholders to strengthen our reporting infrastructure and develop new metrics that effectively communicate our value to the market
Tell compelling stories through data, articulating technical information to a non-technical audience

What Will Make You Successful

• 1-3 years of full-time experience using data to surfacing key insights and recommendations from data, solving real world problems, and supporting decision making within growth, product, revenue, or operations teams
• You are adept at building relationships with the people you work with
• Proficient in SQL, developing and documenting data models, and experience managing a modern BI tool like Metabase or Looker
• Willingness to “do the dishes” - no task is below you, and you’re willing to do what’s needed and leverage different skill-sets to make partner teams and the overall business successful.
• Inherent curiosity and analytical follow-through - you can’t help but ask “why?” and love using data and logic to explore potential solutions
• A self-starter mentality with the ability to prioritize, meet deadlines, and identify opportunities with limited oversight
• You are motivated by our mission. We are working to solve the biggest problems in mental health care today (access and affordability.

Bonus:

• Experience with Palantir Foundry, Snowflake, and/or dbt
• Fluency with Python or another language for statistical analysis
• Prior experience working with Operations or as an Operations Analyst