We’re in the midst of an information revolution, and monitoring is at the center of it. Businesses are moving from asking, “What happened?” to predicting what’s coming, solving problems before they start and using data to unlock opportunities.

At LogicMonitor, we’re committed to expanding what’s possible for businesses by advancing their technology. After all, monitoring shouldn’t just help businesses see what’s in front of them—it should create new ways for them to grow. Here’s how we live our vision:

Turn It On - Today, monitoring keeps the world of business turning. LogicMonitor comprehensively monitors infrastructures, from on-premises to the cloud. Within minutes, we make it possible for businesses to advance their technology, ensuring airline passengers aren’t stranded due to system outages, food stays at safe temperatures and spinning wheels don’t interrupt our favorite streaming shows.

Turn the Dial - We believe monitoring should do more than visualize today’s information—it should open up new ways for businesses to grow. We go above and beyond to empower our customers, seeking to be the most extensible monitoring platform in the world. When our customers can solve problems before they start, they can move their focus from maintenance to innovation.

Turn the Corner - As artificial intelligence and machine learning turn from sci-fi promises to everyday realities, our technology is enabling businesses to see what’s coming before it happens. We collaborate closely with our customers to understand their risks and anticipate their needs, providing insights that unlock their vision.

Our company has a global presence with offices in Santa Barbara, Austin, Boston, New York City, London, India, Australia, and Singapore.

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! As we enter this next phase of growth, we are in search of a Business Data Analyst, CX Strategy & Operations.

You will be an integral part of the Customer Experience organization, contributing to the analysis of our business's health through data and operational excellence. Your role is crucial in the team's proactive efforts to identify, develop, and drive long-term strategies and initiatives aimed at ensuring retention, growth, and a superior experience for our Customers. Your success in this position relies on your relentless curiosity and your passion for creating innovative analyses to uncover opportunities. Additionally, you excel at extracting insights from data, transforming ideas into action, and feel at ease interacting with senior management regularly.

Here's a Closer Look At This Key Role

• Generate actionable insights and define metrics and scalable reports/dashboards that track progress, influence organizational behavior, drive forward-looking strategy, and identify areas of improvement
• Build models to analyze raw data: assessing quality, cleansing, structuring for downstream processing
• Partner with data engineers, product and finance operations to assist in designing data architectures and bring analytical prototypes to production
• Identify operational improvement opportunities by monitoring data quality, analyzing data and trends in Salesforce, Gainsight, Pendo and other key systems/tools
• Contributing to deep-dive research and analysis to identify opportunities that will support LogicMonitor’s business transformation projects through analytic

What You'll Need

• 0-2 years experience
• The ability to approach complex data problems, devise solutions, and successfully implement them within project deadlines and objectives
• Proficiency in scripting languages such as Python and SQL
• Experience with data visualization tools (e.g., Looker, Power BI) to create compelling reports and dashboards
• Strong communication and presentation skills to visualize findings to stakeholders
• Foundational understanding of ETL workflows, modeling approaches (e.g clustering, regression, A/B testing)
• Demonstrated expertise gained through relevant internships, coursework, and personal projects that highlight your skills and a strong dedication to the field of analytics & data science
• Fundamental knowledge of cloud platforms like Snowflake, AWS, DBT , Github with an emphasis on their use for scalable data analytics
• Knowledge of statistics (experimental design, statistical analysis, hypothesis testing)