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SimplePractice
is hiring
Senior Data Analyst
About Our Company
The all-in-one practice management solution for private practices! We're here for you, and lucky to serve over 185,000+ practitioners in the health & wellness space. The leading EHR in the field. Manage your business with features like autoPay, online booking, telehealth, and customizable documentation and notes. Save time with SimplePractice so that you can spend time on the things that matter!
Job Description & Responsibilities
We are seeking a highly skilled Senior Data Analyst to join our Customer Success team. This role is pivotal in driving data-driven decisions and strategies to enhance customer satisfaction and retention.
The Senior Data Analyst will collaborate closely with cross-functional teams to collect, clean, and analyze data from multiple sources. They will apply advanced statistical techniques and data visualization tools to uncover actionable insights. Heavily relying on SQL and Tableau, this role will act as the enabler of data-driven decision making. This role offers an exciting opportunity for an analytical thinker who is looking to join a mission oriented company.
Responsibilities
- Analyze and interpret complex data sets related to customer success metrics.
- Develop and maintain team level dashboards and reports using Tableau to provide actionable insights.
- Utilize Zendesk to track and analyze customer support interactions.
- Develop a deep understanding of when and why customers churn.
- Work with Customer Success Management software such as Gainsight or Churnzero to monitor customer health and predict churn.
- Collaborate with cross-functional teams to identify opportunities for improving customer experience.
- Present findings and recommendations to senior management and stakeholders.
- Mentor junior analysts and provide guidance on best practices in data analysis.
Requirements
Desired Skills & Experience
- Bachelor’s degree in Data Science, Statistics, Math, Computer Science, or a related field. Advanced degree preferred.
- Minimum of 7 years of experience in data analysis, preferably in a customer success or related field.
- Proficiency in Tableau for data visualization and reporting.
- Experience with Zendesk for customer support data analysis.
- Familiarity with Customer Success Management software such as Gainsight or Churnzero.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Excellent communication and presentation skills.
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
What we offer
Base Compensation Range
$90,000 - $110,000 annually
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.
The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
Benefits
We offer a competitive benefits program including:
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
