Connecting millions of people to the energy they use every day, while continually seeking ways to make the energy system clean, fair, and affordable.

National Grid lies at the heart of a transforming energy system. Our business areas play a vital role in connecting millions of people to the energy they use, while continually seeking ways to make the energy system cleaner. National Grid Ventures and National Grid Partners also enable innovations to help revolutionise and decarbonise the future of energy.

National Grid is hiring a Principal Data Analyst for our Customer Data Governance Group. This role can be based in Waltham, MA, Brooklyn, NY, or Syracuse, NY.

A key member of the organization, this experienced leader will guide and collaborate with Customer business unit product teams to leverage operational and analytical customer data to achieve business objectives, making broad impact on a large scale.

Through a balance of hands-on and strategic data leadership and support, this role will accelerate National Grid’s overall data management and analytics capabilities and advance the delivery of our digital transformation and customer-centricity strategy.

Key Accountabilities

• Lead data scope definition of our long-term customer data product roadmap. Write business value cases, data requirements, and data governance plans, with specific consideration toward customer experience, digital acceleration, and value realization.
• Analyze customer programs and products across strategic and tactical levels. Create flow charts of business objectives and processes, distilling to required data inputs and measurable analytical outputs.
• Co-create value realization plans with business leadership; educate and rally teams around results, building a culture of using data to identify and achieve business value.
• Perform exploratory data assessment for new data sources; publish summary statistics and perform quality assessment with recommendations for corrective action where necessary.
• Design and implement data and analytics deliverables using best-practice methods, including transformations, operational dashboards, and analytic insights.
• Contribute to establishing business-side processes that monitor and improve quality of data with definitions of roles and responsibilities. Develop KPIs and establish an operational framework for incrementally improving data quality.
• Provide status updates, change management communication, metrics, and reporting necessary to support and communicate health of overall program and product data.
• Identify and champion opportunities for business wins and system interoperability across product roadmaps and initiatives.

Supervisory/Interpersonal- Experience Required

• Ability to manage numerous stakeholders
• Ability to influence decisions related to product roadmaps, use cases, and platform capabilities
• Excellent problem-solving and decision-making skills
• Strong collaboration skills; partner well with cross-functional teams to solve problems, incorporating input from various sources
• Ability to embrace and drive change
• Excellent written and presentation skills with ability to distill complex technical details for non-technical audience
• Passion for data and National Grid’s business
• Pride and integrity in our work

Qualifications

• BA/BS in Business or STEM discipline
• MS, MBA, or advanced degree a plus
• 8+ years of demonstrated experience crafting business and functional requirements (elicitation, consensus building, documentation, and traceability) and facilitating use case discussions
• 4 + years of data governance experience a plus
• Knowledge and experience in utility companies a plus
• Experience working in an agile environment using scrum methodologies
• Experience working on large systems with complex dependencies
• Experience working with large-scale cloud data warehouse structures
• Experience working with data management and cataloging solutions
• Proficient in exploring data sources and validating data outputs
• Proficient in data querying with languages such as SQL and Python
• Ability to understand and interpret technical design and solution architecture documents
• Experience with JIRA and Confluence or equivalent tools