Consolidated Communications is dedicated to moving people, businesses and communities forward by delivering the latest reliable communications solutions. Consumers, businesses and wireless and wireline carriers depend on Consolidated for a wide range of high-speed internet, data, phone, security, cloud and wholesale carrier solutions. With a network spanning more than 50,000 fiber route miles, Consolidated is a top 10 U.S. fiber provider, turning technology into solutions that are backed by exceptional customer support.

Position may be located Remote.

Consolidated Communications is rapidly deploying world-class fiber internet service across a 20-plus state service area. From our first connection over 125 years ago, Consolidated has been dedicated to turning technology into solutions, connecting people, and enriching how they work and live. You will be a part of this exciting time in our company's history and the regions we serve. Our team of 3,200 is dedicated to doing more for our customers. We are dedicated to listening to our customers and consistently meeting expectations with forethought and flexibility while delivering reliable service and exceptional customer service.

As a Data Analyst II, you will work collaboratively and support cross-functional team members, provide and create analytical and reporting solutions for the Field Operations, Call Center and Consumer business segments. These responsibilities and deliverables should lead to business insights and enhance operational and customer analytics, leading to increased revenue and greater efficiencies.

Responsibilities

• Create data pipelines for ETL processes using Snowflake, Alteryx or similar tools
• Document processes and create analyses to improve process efficiencies
• Collaborates with team members across the organization to facilitate business discussion and align on business reporting needs
• Works independently as well as collaboratively to analyze data and create insights to drive and inform business decisions
• Facilitates meetings, assists with outlining deliverables, acts as business liaison for technical requirements, and implements deadlines
• Document and understand the relationship of business process with business application to shape and report data quality/accuracy
• Build and maintain tables within an Oracle database environment
• Document and implement data management processes for the Field Operations and Call Center departments
• Communicate project scope, open items, and issues / risks to the leadership team
• Prepares ad hoc analysis and monthly KPI reports to be reviewed by investors, board of directors and the executive leadership team
• Performs all other duties as assigned

Qualifications

• Demonstrates ability to effectively communicate and build relationships at all internal and external organizational levels.
• Knowledge of one or more coding languages and tools (e.g., SQL, JavaScript, R, Python, Excel VBA, RAW, SAS) preferred
• Bachelor’s degree in business, information technology, computer science, business analytics, or related field, or 3 years’ experience
• Strong critical thinking skills with attention to detail and accuracy.
• Excellent project management skills including experience in gathering and documenting requirements
• Positive attitude with a willingness to learn in a rapidly changing environment.
• Demonstrated ability to prioritize, organize and work effectively on multiple requests/projects in a deadline driven environment
• Experience with data reporting tools such as Tableau, Power BI, etc.
• Strong understanding of data warehouse concepts
• Proficient in Microsoft Excel
• Proven ability to create strong relationships across the organization
• Excellent analytical, communication, and presentation skills

Personal Qualities:

• Collaborative and data driven with strong analytical and technical skills
• Ability to continuously prioritize long-term plans with short-term urgent response needs
• Listening, verbal and written communications skills with the ability to translate technical information into understandable terms to a variety of audiences.
• Consistently take ownership of responsibilities and assignments without having to be reminded or repeatedly solicited for results
• Show sound judgment and the confidence to convey advice and articulate risks in a professional manner
• Ability to influence conversations and work through building of relationships, thoughtful framing of issues, and building influence through excellent work
• Detail-oriented person who is passionate about quality and enthusiastic about new technology
• Emphasize the correctness, robustness, reliability, and security of solutions, and provide actionable feedback and constructive criticism when necessary
• Attentive and reactive to customer needs and concerns
• Prioritize communication among stakeholders and work to facilitate mutual understanding and agreement on solutions
• Be ready, able, and willing to engage other team members for assistance and support when problems prove intractable
• Highly value team cohesion and work hard to encourage participation and growth of other team members