Community Phone
is hiring
Senior Data Analyst
About Our Company
Easiest way to reach a human by voice
When our founder, James Graham, was searching for a telephone for his grandmother, he couldnât find a phone company that valued its customers, was easy to use, and didnât lock people into long contracts. Spending some time with her inspired him to create Community Phone! We treat customers differently - we donât sell user data, leak numbers to spam bots, and we donât nickel and dime with hidden fees and confusing contracts.
In 2020, the onset of the pandemic brought a pivot to our company. Community Phone went straight to its customers. Their message was loud and clear: they needed a reliable, customer-friendly landline service. Something trustworthy and refreshingly simple. And that started our next chapter. We have grown to a 80+ person remote-first team and continue to expand.
Join us in our mission to put the power of the phone back into the hands of the people!
Job Description &Â Responsibilities
đ About The Role
As our Senior Data Analyst , you will be a key leader on our product team. Our tens of thousands of customers conduct millions of phone calls to hundreds of thousands of recipients every month. You will dive into our customer usage data and product analytics to uncover insights into how we can better serve our customers and the market. You will play two important roles: 1. You will be responsible for reporting on our productâs usage and other trends and 2. You will be the strategic voice of data on the product team, asking questions that others have not yet considered. You will help us scale our product so weâre in a position to support 100,000+ customers.
đ You willâŠ
- Analyst millions of events (including customer calls, support tickets, etc.) to form hypotheses for our product team about how we can better support our customers and drive additional revenue
- Ask novel strategic questions about our usage data, rather than only building reports as requested
- Building dashboards for members of the product team
- Knock down doors in other departments, particularly RevOps, to ensure data is being collected properly
Requirements
đ You are...
- Experienced with 5+ years of business intelligence or data experience
- Fluent in SQL, Excel/Google Sheets, Mixpanel/Amplitude, Tableau, and Python
- Collaborative and enjoy working with multiple teams
- An Excellent Communicator with native or close to-native English skills
- Results-driven and enjoy a fast-paced environment. Startup experience is necessary.
- Passionate About Learning open to new domains or technology; you're willing to dive into documentation/videos, talk to your teammates, and experiment to become well-versed
What we offer
đ Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.
Beyond the job description, here are some traits members of our team share:
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , we're able to achieve our goals and create exceptional products.
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
visit about us for more info!
Salary range for this role depends on the candidate's location and seniority. Candidates in the Americas will be given priority. Range is from $75,000 to $140,000.
